Ride For Dad Store

How is my order processed?

Upon completion of your order, you will receive an order confirmation detailing your purchase. You will receive another email when your order ships.

All orders must be paid for at the time of purchase.

When is my credit card charged?

Your credit card will be charged once you checkout of the e-store. All credit cards must be valid, authentic and you must be authorized to use them. If the charge is not authorized or accepted, we reserve the right to cancel your order without notice and with no further liability or obligation to you. We reserve the right to stop accepting credit cards from one or more issuers at any time.

How can I add an item?

To add or change items on your order, please contact rfdsupport@10kfeet.ca

How is my order shipped?

We ship by CANADA POST. Tracking numbers will be made available to you by email once the order is shipped.

Freight charges will be charged to your credit card.

All goods are F.O.B. our warehouse in Ottawa, unless otherwise specified.

As we have no control over carriers, we cannot guarantee shipments to arrive at your location or other destination on a specified date.

Note:  All orders include a $ 5.00 handling fee which is included in the total shipping rate.  

When can I expect my purchase?

Allow for 5-7 business days for delivery of in-stock items.

In-Stock Items

In-Stock Items will be shipped within 48-72 hours (2-3 business days) of receipt of the order. You will be notified if a particular item is out of stock or you have exceeded our on the shelf inventory.

Non-Stocked Items

Non- stocked items are specially ordered from suppliers and decorated when they arrive in Ottawa. The minimum order quantity will be indicated in the quantity field of the product description.

Non-Stocked Apparel will be shipped within 10 business days of receipt of the order. Non-Stocked Hard Goods will be shipped within 5-15 business days of receipt of the order.

How do I handle returns and exchanges?

All returns require a return authorization (RA) number issued by our Return Coordinator. Our Return Coordinator can be reached at rfdsupport@10kfeet.ca, and a service representative will contact you within 24 hours. A claim for the RA# must be made within 15 days from receipt of goods.

A 15% restocking charge will apply to all returns and refused goods. All returns must have transportation charges pre-paid. In order to be credited, a copy of the invoice and packing slip must be enclosed. No returns will be accepted without a valid RA number.

Merchandise must be in original packaging. Under no circumstances will merchandise be accepted 30 days after the date of the invoice.

Claims for receipt of defective merchandise must be reported within 30 days of invoicing and will be inspected for misuse and handled as per our guarantee policy. An RA number must be issued. No claim will be allowed after 30 days. Inadvertent shipping of wrong size, colour or style will be accepted for exchange provided they are in original packaging and have not been soiled, damaged or altered in any way.

All pricing is CAD.

Taxes

Province April 1, 2013 and subsequent
Yukon 5%
British Columbia 5%
Alberta 5%
Saskatchewan 5%
Manitoba 5%
Ontario 13%
Quebec 5%
Newfoundland & Labrador 13%
Nova Scotia 15%
New Brunswick 13%
Prince Edward Island 14%
Nunavut 5%

General and Privacy Disclaimers

Consent

By using this web site you agree to the terms and conditions set out below.

Canadian Content

The information provided on this web site is provided for Canadian residents only. The RFD makes no representations that the material is appropriate for residents of other jurisdictions. Any product or merchandise referred to in this web site is only intended for the Canadian market.

No Endorsement

No endorsement of any third party products or services is expressed or implied by any information, material or content referred to or included on or linked from or to this web site. RFD is not responsible for the content of any other web site whether or not it is linked from or to this site.

Trade Marks

Certain trademarks and trade names relating to brand names of products and services mentioned in this web site are the trademarks and trade names of their respective owners.

Permitted Use

All content, which forms part of this web site, is the property of or licensed to the RFD. You are authorized to copy material on one computer for your personal, non-commercial use only, or e-mail the information to a person who you feel may be interested in the content, provided that any copy of this material retains all copyright, disclaimer or other proprietary notices on it. Any other copying of this web site in whole or in part or any modification of any material is prohibited and violates intellectual property rights. Nothing in this web site should be construed as granting any other right or license to any intellectual property of the RFD or any third party. You may not make any commercial use of any material from this web site or copy such material onto any other web site.

Limitation of Liability

The RFD shall not be liable for any damages or injuries whatsoever arising out of or relating to the use of this web site or any web site linked to this web site, whether or not such damages or injuries might be foreseeable and whether or not RFD has been negligent.

No Warranty

The content of this web site is provided for general information only. Although RFD will try to ensure that this web site is current and does not contain inaccuracies, RFD does not warrant the quality, accuracy or completeness of any information available on this web site. The material may contain inaccuracies or typographical errors. The material is provided "as is". RFD does not make any warranties, whether expressed or implied, respecting any information, services or products described in or offered from this web site.

Consent

Your use of this web site constitutes your consent to the collection by RFD of your information as described in Privacy Policy.

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